Terms and Conditions

Last Updated: 11/11/2025

1. Introduction

These Terms and Conditions govern your use of the Livity website and the purchase of products from us. By placing an order, you agree to be bound by these terms.

Trading Name: Livity
Location: United Kingdom
Contact: hello@inlivity.co.uk

2. Products and Orders

2.1 Product Descriptions

We make every effort to display our wellbeing boxes as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the colour or appearance of products.

2.2 Availability

All orders are subject to availability. If a product becomes unavailable after you place your order, we will notify you as soon as possible and offer a full refund.

2.3 Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order at our discretion. Order confirmation does not guarantee acceptance; acceptance occurs when we dispatch your order.

3. Pricing and Payment

3.1 Prices

All prices are in pounds sterling (GBP) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already placed.

3.2 Payment

Payment must be made in full at the time of ordering through our approved payment methods. We reserve the right to cancel orders if payment cannot be processed.

4. Delivery

4.1 Delivery Area

We deliver to addresses within the United Kingdom only.

4.2 Delivery Times

We dispatch orders weekly, on Saturdays. Orders must be received by 11.59pm on Thursday evening in order to be dispatched on Saturday. Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services or circumstances beyond our control.

4.3 Delivery Costs

Delivery costs will be clearly displayed at checkout before you complete your purchase.

4.4 Risk and Title

Risk of loss and damage passes to you upon delivery. Title to products passes to you upon receipt of full payment.

5. Returns and Refunds

5.1 Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products, for any reason.

5.2 How to Cancel

To exercise your right to cancel, please contact us at hello@inlivity.co,uk stating your intention to cancel. You must return the products within 14 days of notifying us of your cancellation.

5.3 Return Conditions

Products must be returned in their original condition, unused, and in original packaging where possible. You are responsible for the cost of returning products to us.

5.4 Refunds

Once we receive and inspect your returned products, we will process your refund within 14 days. Refunds will be made to your original payment method. We will refund the product price but not your original delivery costs or your return shipping costs.

5.5 Exceptions

Your right to cancel does not apply to products that have been opened or unsealed for hygiene or health protection reasons.

6. Limitation of Liability

6.1 Product Use

Our wellbeing boxes are intended for general wellness purposes. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have any health concerns, please consult a healthcare professional before use.

6.2 Liability Cap

To the fullest extent permitted by law, our liability for any claim arising from your purchase is limited to the amount you paid for the product(s) in question.

6.3 Exclusions

We are not liable for:

  • Indirect, consequential, or special damages

  • Loss of profits, revenue, or business

  • Any damages arising from improper use of products

  • Allergic reactions or adverse effects (please check product ingredients before use)

6.4 Consumer Rights

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to Livity and protected by UK and international intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

8. Privacy and Data Protection

We collect and process your personal data in accordance with UK data protection laws. For details on how we handle your information, please see our Privacy Policy [INSERT LINK].

9. Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

9.2 Jurisdiction

Any disputes arising from these terms or your purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.

9.3 Complaints

If you have a complaint, please contact us at hello@inlivity.co.uk. We will do our best to resolve any issues promptly.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: hello@inlivity.co.uk
Trading as: Livity
Location: United Kingdom

Important: These terms do not affect your statutory rights as a consumer under UK law.